Chris' philosophy is that in the business where bicycles and accessories are pretty much the same, it is the people and policies of a company that make the difference. Chris Zane knows that it’s his customers’ satisfaction that keeps him in business. Why should you take Chris’ word on what works and what doesn’t in the world of customer service?
Here are a few reasons:
Chris Zane’s cutting edge marketing techniques have been used as case studies in over a dozen college textbooks worldwide.
He is considered a pioneer in the bicycle industry and has set precedents on how other bicycle shops run their own business.
His innovative ideas have been the subject of numerous articles in publications such as: The Harvard Business Review, Fortune Magazine, Inc. Magazine, Nations Business, The Associated Press, Venture Link, Bottom Line Business, and Inside 1 to 1.
Since 1985, Chris Zane has received a multitude of awards such as the BBB Award of Recognition for Customer Service, New Haven Advocate; Readers Poll, Best Bicycle Shop 1993-1999, 2001, 2002, North America’s Best Bicycle Retailer; 1998-1999 and the Mass Mutual Blue Chip Enterprise Initiative Award. Additionally, he was named the National Spokesperson for the Bicycle Council.
Chris is a frequent guest on the WCBS Radio Show, “The Small Business Report” with Joe Connolly.